Bane of my existance

This is my brand new ipod that I've saved and coveted for so long. It's crap! After 3hrs on teh phone with apple and 10 hrs of frustration it's still not working. Then I took it to best buy for them to fix and guess what...no workie still. ughhh sometime when I have time I'm going back to Best Buy and they WILL make it work or replace it! I'm none too happy about this!